Home Customer Service Multilingual Teams Book a free call โ†’
Customer Service Outsourcing โ€” NL ยท BE ยท DE ยท FR

Outsource your customer service
to a reliable partner.

Stop spending time on recruitment, training and team management. We deliver a fully managed customer service team โ€” so you can focus on growth.

60%
Average cost saving
6
Languages supported
100%
Fully managed
R+O
Remote & on-site
๐Ÿ  Remote delivery โ€” agents work from home
|
๐Ÿข On-site delivery โ€” agents work from our operations centre
|
๐Ÿ”€ Hybrid model โ€” tailored combination

Keeping customer service in-house costs more than it delivers.

For many growing businesses, customer service becomes a bottleneck. You want to scale, but your CS team can't keep up.

Everything included.
No surprises.

Not a staffing agency that drops people and disappears. We manage the entire team โ€” from recruitment to quality control.

๐ŸŽฏ
Tailored recruitment & selection
We select agents based on your requirements โ€” language, sector knowledge, tone of voice and skills.
๐Ÿ“š
Full onboarding & training
Your team learns your brand, products, processes and systems. We manage the complete onboarding.
๐Ÿ“Š
KPI management & reporting
Weekly reports on response time, CSAT, First Contact Resolution and other KPIs that matter to you.
โœ…
Quality control & QA
Daily monitoring of conversation and email quality. Coaching where needed. It just works.
๐Ÿ‘”
HR & team management
Scheduling, leave, absence and HR matters โ€” all handled by us. No HR headaches for you.
๐Ÿ“ˆ
Flexible scaling up or down
More agents needed in peak season? Fewer in quiet periods? We scale with you โ€” no long-term lock-in.
๐Ÿ”ง
Integration with your tools
We work with your existing systems โ€” Zendesk, Freshdesk, HubSpot, Salesforce, Shopify and more.
๐Ÿค
Dedicated account manager
One consistent point of contact. Always reachable. You never have to search for who to call.

Remote, on-site or hybrid.
You choose.

We are one of the few outsourcing partners that offer both remote and on-site delivery. Choose what fits your business culture and operational needs.

Most popular
๐Ÿ  Remote delivery
Your agents work from home. Flexible, scalable and cost-efficient โ€” fully managed by our team.
  • โœ… Quick to start โ€” no office space required
  • โœ… Lower cost than in-house hiring
  • โœ… European timezone coverage
  • โœ… Full IT infrastructure included
  • โœ… Available for all 6 languages
  • โœ… Scale up or down at any time
Available on request
๐Ÿข On-site delivery
Agents work from our professionally equipped operations centre. Ideal for larger teams and complex processes.
  • โœ… Professional, structured work environment
  • โœ… Full IT infrastructure & tools on-site
  • โœ… Team leader present on location
  • โœ… Ideal for 5+ agents
  • โœ… Maximum operational control
  • โœ… Hybrid model also possible

Your customers speak
their own language.
So do we.

Native speakers โ€” no translators, no accents, no scripts. Real language skills that build customer trust.

๐Ÿ‡ณ๐Ÿ‡ฑ Dutch
๐Ÿ‡ฌ๐Ÿ‡ง English
๐Ÿ‡ฉ๐Ÿ‡ช German
๐Ÿ‡ซ๐Ÿ‡ท French
๐Ÿ‡ฎ๐Ÿ‡น Italian
๐Ÿ‡ช๐Ÿ‡ธ Spanish

From first call to operational
team in 4 steps.

01
Free discovery call

We discuss your situation, volumes, languages and goals. No obligations โ€” just an honest conversation about what works for you.

02
Tailored proposal

Within 24 hours you receive a concrete proposal โ€” team profiles, pricing, timeline and delivery model.

03
Onboarding & training

Your team learns your brand, products and processes. We manage the full onboarding โ€” you're involved, not burdened.

04
Live & fully managed

Your team goes live. We monitor quality, report weekly and scale as your business grows.

What our clients say.

โ˜…โ˜…โ˜…โ˜…โ˜…

"Within two weeks we had a fully operational Dutch-speaking customer service team. Response times dropped by 60% and CSAT scores improved immediately."

Pieter van den Berg
COO, e-commerce company โ€” Amsterdam
โ˜…โ˜…โ˜…โ˜…โ˜…

"We needed native German agents for our DACH market fast. OutsourcePartner.nl delivered native speakers who immediately understood what we needed. Impressive."

Lena Mรผller
Head of Operations, SaaS company โ€” Dรผsseldorf
โ˜…โ˜…โ˜…โ˜…โ˜…

"We reduced our CS costs by 55% without any quality loss. The agents are professional, reliable and handle complex queries effortlessly."

Thomas De Smedt
CEO, logistics startup โ€” Brussels

Everything you want to know
about outsourcing customer service.

How quickly can my customer service team start?โ–พ
After our discovery call and agreement on the proposal, we start recruitment and onboarding immediately. Depending on complexity and team size, a team is typically operational within 2-4 weeks. For standard Dutch-speaking customer service roles this can be even faster.
What does outsourcing customer service cost?โ–พ
Our pricing is based on the number of agents, languages required and delivery model. Compared to in-house hiring, our clients save an average of 40-60% on total staff costs โ€” including recruitment, training, HR and overhead. Request a free proposal for a transparent cost breakdown tailored to you.
Can your agents work with our existing systems?โ–พ
Yes. Our agents work with all major customer service tools โ€” Zendesk, Freshdesk, HubSpot, Salesforce, Intercom, Shopify, WooCommerce and more. We ensure full integration during onboarding so there is no disruption to your current operations.
Is there a minimum contract length or minimum number of agents?โ–พ
We work flexibly. There is no minimum contract period โ€” we believe satisfied clients stay by choice, not obligation. The minimum is 1 FTE, but most clients start with 2-3 agents. We scale as you grow.
What is the difference between remote and on-site delivery?โ–พ
With remote delivery, our agents work from home โ€” flexible and cost-efficient, fully managed by us. With on-site delivery, our agents work from our professionally equipped operations centre โ€” ideal for a structured, controlled environment. A hybrid model is also possible.
How do you ensure quality and consistency?โ–พ
Quality is our core. We monitor conversations and emails daily, provide coaching and report weekly on KPIs including CSAT, response time and First Contact Resolution. Every client has a dedicated account manager who bridges the gap between you and the team.

Ready to outsource your customer service?

Book a free 30-minute call. No obligations โ€” just a concrete plan.

More ways to work together.