Business services, GermanyLive
B2B appointment setting
Calling decision makers for a German B2B partner, qualifying leads and booking meetings for their sales team.
- Languages
- Model
- Hourly + commission
Nearshore customer service and sales
Customer contact that sounds like your own team.
Native speakers for customer service, sales and back office, at an all-in hourly rate below the cost of an in-house employee. We recruit, train and run your team. You start from one agent.
- Reply within one working day
- No minimum contract
- GDPR-ready, in your systems
We work in your tools, such as
- Zendesk
- Gorgias
- Freshdesk
- Intercom
- HubSpot
- Salesforce
- Shopify
- Microsoft Teams
Live now
Five programs, live today.
From B2B appointments in three languages to full web-store customer service. Client names stay confidential; references are available on request.
Home sustainability, BelgiumLive
B2C appointment setting
Calling homeowners in Flanders and booking free quote visits with certified specialists.
- Languages
- Model
- Hourly + commission
Skincare brand, direct-to-consumerLive
Full e-commerce customer service
The complete customer service of a web store: orders, returns and questions, in Shopify and Gorgias.
- Languages
- Model
- Hourly rate
Energy providerLive
B2C energy sales
Calling consumers and closing energy contracts, with a fixed script and quality control.
- Languages
- Model
- Hourly + commission
Consumer electronicsLive
Technical support
First- and second-line support for devices, following the client's own procedures.
- Languages
- Model
- Hourly rate
Capacity and figures per language are in our deck. Request the deck →
Why OutsourcePartner
Native quality, for less than an in-house employee.
An employee in your office costs far more than their salary. With us you pay one all-in hourly rate, and it's lower than the total cost of an in-house employee in the Netherlands, Belgium or Germany.
In-house employee
What you pay on top of salary
- Employer contributions, holiday pay and pension
- Recruitment, selection and months of ramp-up
- Workstation, hardware and software licences
- Paid sick leave and holidays
- A manager and quality control
- Rehiring when someone leaves
- Permanent contracts and notice periods
OutsourcePartner
One all-in hourly rate
- No employer costs or payroll admin
- Recruitment and training included
- No workstation or hardware costs
- Cover for sickness and holidays arranged
- Dedicated team lead and weekly QA included
- Attrition is our problem, not yours
- Scale up or down monthly
Why we can do this
Nearshore
Our team works from lower-cost countries, one hour from your time zone.
No office needed
Our agents work remotely on their own equipment; you pay for no workstation.
Productive hours only
You pay for the hours we work for you, not for sickness, holidays or ramp-up.
How much you save depends on language, hours and country. In the first call we work it out for your situation.
Work it out in a callWhat you get with us
Everything that makes an in-house team good, without building it yourself.
Native speakers
Your customers are helped in their mother tongue, in the right tone for your market. Flemish for Belgium too.
One team, one point of contact
The same people on your account week after week, with a team lead who knows your product.
Start small, scale fast
Begin with one agent and a one-month pilot. Then scale up or down monthly.
Nearshore and 24/7
One hour from Central European Time, and available 24/7 if you need it.
Quality you can see
Weekly QA scores, calibration with your team and a fixed report. No surprises.
Secure, in your systems
We work in your CRM and help desk with personal accounts. NDA per agent and a data processing agreement.
Six services, one managed team
From inbound support to outbound sales and back office. Always with a dedicated team lead and weekly reporting.
Customer service outsourcing
Phone, email, chat and WhatsApp in your customer's language, inside your own tools.
Read moreMultilingual customer support
Native speakers of Dutch, German, French, Italian, Spanish, English and Arabic.
Read moreAppointment setting and outbound sales
Meetings, lead qualification and sales, B2B and B2C, in several languages.
Read moreE-commerce customer service
Full CX for online stores: orders, returns and tickets in Shopify and Gorgias.
Read moreTechnical support
L1/L2 troubleshooting for consumer electronics and software.
Read moreBack office and virtual assistants
Data entry, order processing, admin and inbox management.
Read moreCustomer service in your customer's language
Native speakers for every market in Europe. Pick a language for details.
Industries
Experience and live programs in these industries.
Why companies switch to us
Four problems we keep seeing, and how we solve them.
Languages that are hard to hire
Recruiting Dutch, German or Italian speakers takes months, and keeping them is expensive.
We recruit native speakers from our own network, screened on language and call skills.
Too small for a big call centre
Large providers ask for annual contracts and dozens of seats.
You start with one agent and a one-month pilot.
Managing freelancers yourself
A platform finds you people, but onboarding, coaching and replacing them is still your job.
We handle recruitment, training, QA and daily management.
No view on quality
After go-live you hear little, until the complaints arrive.
A weekly report, QA scores and a fixed check-in with your team lead.
From first call to live team in five steps
On average about 14 working days from sign-off to a trained team taking live contacts.
Scope
Volumes, languages, hours, KPIs and tools agreed in one call.
Select
A shortlist of screened candidates; you can interview finalists yourself.
Train
Product, process and tools, closed with a certification check.
Go live
Nesting with a team lead beside every new agent.
Improve
Weekly QA, coaching and reporting. Scale up or down when you want.
Quality and security, measured every week
Monitoring
Calls and tickets scored on a shared scorecard.
Calibration
Weekly session with your team so we score the way you would.
Your systems
Agents work in your CRM and help desk; no customer data is copied out.
GDPR
Confidentiality per agent and a data processing agreement with every contract.
Pay the way your program works
Support programs
Hourly rate
Dedicated agents per hour, for customer service, e-commerce, tech support and back office.
Sales programs
Hourly + commission
A lower base plus commission per result, for B2B and B2C.
Start here
One-month pilot
From one agent, measured against agreed KPIs, before you scale.
- No minimum seat count
- Remote, on-site or hybrid
- Scale up or down monthly
What others don't combine
Comparison by provider type, based on publicly stated models.
| What you need | Talent platforms | Large BPOs | OutsourcePartner |
|---|---|---|---|
| Fully managed team | No, you manage | Yes | Yes |
| Cheaper than an in-house employee | Sometimes, but you manage | Rarely at small volumes | Yes, all-in hourly rate |
| Start from one agent | Sometimes | No, high minimums | Yes |
| Support and outbound sales | Support only | Yes | Yes |
| Several languages in one team | Pool-dependent | Yes, at scale | Yes |
| Same lead every week | No | Often rotates | Yes |
| Live in ~14 working days | Varies | 2 to 4 months | Yes |
Built by people from the industry.
Between us we have more than ten years of experience in customer service, sales operations, telemarketing for telecom and energy, e-commerce and quality management. With Dutch, German and Egyptian roots, we know both your customers and the people who help them.
More about usCurious what a team could do for you?
Book a 30-minute call, or request our deck first with programs, capacity and how we work.
Book a callRequest the deckWe reply within one working day.
Frequently asked questions
Where is OutsourcePartner based?
Our company is registered in Alexandria, Egypt: nearshore, just one hour ahead of Central European Time. Our agents work remotely from all over the world, always on the office hours of your market.
How much does it cost to outsource customer service or sales?
We charge an hourly rate per agent, or for sales programs an hourly rate plus commission. The rate depends on language, hours and channel. You receive a tailored quote after a 30-minute call.
Is there a minimum number of agents or a minimum term?
No. You can start with one agent. We prefer to begin with a one-month pilot.
How fast is a team live?
On average within about 14 working days after sign-off, including selection and training.
Where do the agents work?
Remotely, from several countries, always on your market's office hours. Where needed we work from our own on-site location, so hybrid is possible too.
How do you handle our customer data?
We work only inside your own systems with personal accounts. Every agent signs a confidentiality agreement and we sign a data processing agreement.
Why not just hire a freelancer on a platform?
A freelancer you have to find, onboard, manage and replace yourself. We deliver a managed team with a team lead, QA and backup, as a business partner.