What we do
- First-line support: questions about installation, use and settings
- Second-line support: troubleshooting following your knowledge base and flows
- Warranty and RMA: assessing claims, arranging returns and replacements
- Knowledge base: recording solutions so the next ticket goes faster
Why us
Technical questions need patience and precision. We train agents on your products, let them work in your help desk and escalate complex cases cleanly to your own team. Escalations go down and first-contact resolution goes up.
Frequently asked questions
Do you do second-line support?
Yes, L1 and L2 following your flows. Hardware or complex cases are escalated to your team.
Which tools do you work in?
Your own help desk, such as Zendesk, Freshdesk or Intercom.