About the role
You work for European companies that trust us with their customer contact. Depending on the project you do inbound, outbound or a mix of both. You always have a dedicated team lead and clear scripts, and you work in the client's own systems.
Inbound
- Answer customer questions by phone, email, chat or WhatsApp
- Handle orders, bookings and complaints in the client's system
- Solve the customer's question the first time
Outbound
- Call warm leads and existing customers
- Book appointments or sell a product or service, following a clear script
- Log every call in the CRM
What you bring
- Dutch at native level (C2)
- English is a plus
- Experience in customer service, telemarketing or sales is a plus
- A laptop, a headset and a stable internet connection
- 25 or 35 hours a week during office hours in the Netherlands and Flanders, Monday to Friday
- You live outside the Netherlands and Belgium
What you get
- A fixed fee plus commission on your results. The amount depends on the project and your hours; we go through it in the intro call.
- Training and personal coaching from your team lead
- Fully remote work and monthly payment