Where our experience comes from
Before starting OutsourcePartner.nl, we spent years in customer contact ourselves: as agents, team leads, QA specialists and operations managers. Among other things in:
- Customer service for e-commerce and consumer electronics
- Sales operations: lead qualification, appointment setting and B2B sales
- Telemarketing for telecom, such as mobile subscriptions
- Energy and sustainability: energy contracts and home improvement
- Quality and training: scorecards, coaching and onboarding new teams
So we know what a good team feels like, and what goes wrong when recruitment, training or management are off.
Dutch, German and Egyptian roots
Our team has Dutch, German and Egyptian backgrounds. We know what customers in the Benelux and Germany expect, and we know the people who help them. That combination is why our teams sound like your own.
Why we exist
Growing brands often fall between two stools: too small for the large call centres, too big to run everything with individual freelancers. We offer the best of both: a fully managed team that is personal, flexible and starts from one agent.
How we work
- Dedicated teams: the same people on your account, so they truly know your product and customers.
- Native speakers: your customers are helped in their mother tongue.
- Transparency: we work in your systems and report every week.
- Short lines: you talk directly to the people who run your team.
Where we are
OutsourcePartner.nl is a trade name of Praxis Tech, based in Alexandria, Egypt. That's nearshore: one hour ahead of the Netherlands, Belgium and Germany, so we work the same day as your team. You get offshore flexibility and rates with the reach of a partner close by.
Our team
Our colleagues work remotely from all over the world, from Georgia to Egypt, always on the office hours of the market they serve. Where needed we also have our own on-site location, so hybrid setups are possible. Every team has a dedicated team lead who knows you personally.