Why companies outsource to us
Most companies that come to us have already tried something: hiring more people, a freelancer from a platform, or a large call centre that only starts at dozens of seats. We sit in between: a fully managed team, starting from one agent.
- No minimums. Start with one agent and scale up or down monthly.
- Your systems. We work in your help desk and CRM, such as Zendesk, Gorgias, Freshdesk or Intercom. Your customer data stays with you.
- The same people. The same agents and the same team lead, week after week.
- Visible quality. Calls and tickets are scored on a shared scorecard and calibrated with you every week.
What we take over
Questions about orders, deliveries, invoices, returns and products, complaints and escalations. You decide what we handle and what goes to your team.
Coverage: 24/7
We work 24/7, including weekends and public holidays. You choose the hours you want covered: office hours only, extended evenings or around the clock.
Frequently asked questions
How much does customer service outsourcing cost?
We charge per agent per hour. The rate depends on language, hours and channel. After a 30-minute call you receive a tailored quote.
How fast can you start?
On average a trained team is live in about 14 working days from sign-off.
Do we need a long contract?
No. We prefer to start with a one-month pilot so you see results first.