The problem with scarce languages
Finding a good Dutch-, German- or Italian-speaking agent takes months, and keeping them is expensive. That's why we keep a bench of screened candidates, who have already passed our language interviews. So we can move fast when you start or scale up.
Languages
In production: Dutch, Italian and Spanish. On the bench: Spanish, Italian, French, German, Dutch, English and Arabic, including Flemish Dutch for Belgium.
One team, several markets
No need for a different supplier per country. One team knows your product, with agents per language and one team lead as your contact. You get numbers per language and per channel.
Every agent tested by a native speaker
Every candidate passes a live language interview scored by a native speaker, not software, plus a voice sample and a role-play built on your real contacts.
Frequently asked questions
Can we start with one language?
Yes. Many clients start with their largest market and add languages later.
What if we have little volume per language?
Then we combine, for example email in two languages handled by one agent. We work this out in the proposal.
Do you speak Flemish?
Yes. For Belgium we work with agents who know Flemish word choices.