Built for direct-to-consumer brands
Today we run the full customer service of a direct-to-consumer skincare brand with 4 agents. What we do there, we do for you: tickets, chat, address changes, returns and refunds, following your policy.
In your tools from day one
Our agents work hands-on in Shopify, Gorgias, Zendesk, Freshdesk or Intercom. We build macros and the knowledge base together with you.
Peaks without panic
Black Friday, a new launch or a delayed shipment: we add hours when needed and scale back when it gets quieter.
Numbers you can use
Weekly: volumes, response time, resolution time, QA scores and the most frequent questions, often the best input for your website and product pages.
Frequently asked questions
Do you work in Shopify and Gorgias?
Yes. That is exactly the stack we work in for an e-commerce brand today.
Can you issue refunds?
Yes, within the permissions and limits you set.
How do you handle peaks?
We plan hours around your campaigns and scale up or down monthly.