Consumer electronics experience
We currently deliver frontline and technical support for a consumer electronics brand. Our agents work with step-by-step flows, your knowledge base and clear escalation rules.
Technically screened
Every agent passes a technical check of workspace, headset and connection (at least 20 Mbps down, 10 Mbps up and ping under 30 ms) before speaking to your customers.
Trained and certified
Product and process training ends with role-plays and a graded test call. Only then does an agent go live, with a team lead alongside.
Frequently asked questions
Do you do second-line support?
Yes, L1 and L2 following your flows. Complex or hardware issues are escalated as agreed.
Which systems do you work in?
Your help desk and tools, such as Zendesk, Freshdesk or Salesforce.
How do you ensure quality?
Weekly QA on a shared scorecard, calibration with your team and one-to-one feedback.