Recruitment in five gates
Every candidate clears five gates before speaking to one of your customers.
- CV and voice sample: experience check plus a recorded voice sample.
- Live language interview: scored by a native speaker, not software.
- Role fit: support, sales or B2B background matched to your program.
- Technical check: speed, latency, headset and workspace tested.
- Client role-play: a scenario built on your real contacts.
Training on your product
- Onboarding: your brand, customers, policies and tone of voice.
- Product and process: knowledge base, flows, scripts and escalation paths.
- Tools: hands-on in your CRM, help desk or dialer from day one.
- Certification: role-plays and a graded test call before going live.
- Nesting and coaching: live with team-lead support, then weekly coaching.
We work with Zendesk, Gorgias, Shopify, Salesforce, HubSpot, Freshdesk, Intercom, Pipedrive and Teamleader, among others.
Quality, every week
- Monitoring: calls and tickets scored on a shared scorecard.
- Calibration: a weekly session with your team so we score the way you would.
- Coaching: one-to-one feedback within days of every scored contact.
- Escalation: a direct line to management for anything urgent.
One accountable team
A fixed account manager from kick-off, a dedicated team lead for schedules and coaching, a one-page weekly report with volumes, KPIs, QA and actions, and a direct line on WhatsApp or Teams with same-day answers.
Security and data
Agents work in your systems with individual logins, MFA where supported, and access revoked the day someone leaves. Every agent signs a confidentiality agreement before training starts, and every contract comes with a data processing agreement.