Why native German?
German-speaking customers expect correct, formal communication with 'Sie'. We work with native speakers who also know the differences between Germany, Austria and Switzerland.
Customers can tell within a few sentences whether someone really speaks their language. A native speaker solves questions faster, writes without translation errors and sounds like your own brand. You see it in customer satisfaction and conversion.
What we do for you in German
- Inbound customer service by phone, email, chat and WhatsApp
- Outbound: booking appointments, qualifying leads and selling
- E-commerce: orders, returns and complaints in your store systems
- Back office: data entry, order processing and inbox management
How we select German agents
Every candidate does a live language interview, a writing test and a role play in German. Only then do we train them on your product and systems. We have already screened German-speaking candidates in our talent pool, so we can start quickly.
What does it cost?
You pay one all-in hourly rate per agent, lower than the full cost of an in-house employee. Recruitment, training, a dedicated team lead and weekly QA are included. See how we price or book a call for a tailored quote.
Frequently asked questions
Do the agents really speak German at native level?
Yes. We select at native level with a live interview and a writing test. You can also interview finalists yourself before they start.
How fast is a German team live?
On average within about 14 working days after sign-off, including selection and training.
Can we combine German with other languages?
Yes. Many clients start with one language and add more later, in the same team with the same team lead.