Insights
Practical answers to the questions we hear most about outsourcing customer service and sales.
5 min read
What does a customer service agent really cost?
Salary is only part of the bill. A worked example of the full cost per productive hour, and how it compares with outsourcing.
Read article6 min read
How to outsource customer service in seven steps
From the first question to a team helping live customers. How to avoid the mistakes we see most often.
Read article4 min read
Nearshore vs offshore customer service: which fits you?
Where your team sits decides more than the price. Time zone, language, culture and management matter just as much.
Read articleCurious what a team could do for you?
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